Our goal is to respond to your support needs in two hours or less of your request. Each request is linked to a corresponding support incident ID number assigned by our system and you will be contacted as soon as possible to begin the resolution process. There are several ways in which we may assist you in solving the issue.
If we cannot resolve the issue via phone, email or GoToAssist, we will be available to visit you on site to provide a resolution and get you back up and running as quickly as possible.
When necessary, you may make arrangements for support on weekends and holidays. Contact us directly for more information.
Call us between 8am and 5pm Monday through Friday for phone support with issues you may be having. Please have ready any appropriate screen shots of system messages that you received so that we may expedite your resolution.
You may email us at anytime to get assistance with the challenges you are facing. Please include a detailed description of the issue and any screen shots or error messages that you received. Emails will be the quickest way to get a response from our help desk.
Chat is not yet available, but we anticipate that to be ready by Q2 of 2010, so stay tuned.
Cortekx HGL, Inc.
22141 Ventura Blvd, Suite 204
Woodland Hills, CA 91364
Phone: 818.593.4777
Email: support@cortekx.com
